Reference

Terms and Conditions That Govern Your Fan Win Account

These terms set out your rights and responsibilities when you access Fan Win and use your account — covering deposits, withdrawals, betting activity, and wallet use through bKash, Nagad, and Rocket.

Account eligibility appliesbKash, Nagad, Rocket coveredSports betting and casino includedJurisdiction rules enforcedWallet activity governed
Fan Win Terms and Conditions That Govern Your Fan Win Account
HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

Your account data, wallet history, and betting records are held securely and used only for the purposes set out in our privacy policy. We apply standard encryption across login, deposit, and withdrawal steps so your bKash, Nagad, and Rocket transactions stay protected in transit. If you believe your account has been accessed without your permission, contact support immediately — we can lock the account while the review is underway. You can request a summary of the data we hold on your account at any time by writing to our support team with your account ID.

Data Retention

We retain your account records, transaction history, and communication logs for as long as required under applicable rules and for legitimate account management purposes.

Account Security

Two-factor verification is available on your account. We strongly encourage you to enable it — especially if you access Fan Win from a shared or mobile device.

Cookies and Tracking

We use cookies to keep your session active and to remember your wallet preferences. You can manage cookie settings from your browser at any time without losing your account access.

Data Requests and Changes

To request access to your personal data, raise a correction, or ask about deletion, contact support with your registered email and account ID. We respond in line with applicable data rules.

TERMS CONTACT PATHS

Reach Us About Your Terms Query

If something in these terms is unclear or you need to raise a dispute about your account — a wallet transaction, a suspended bet, an eligibility question — our support team handles these directly. Contact us through any of the channels below. We aim to respond to account and terms queries within the timeframe shown for each channel, and all communications are logged against your account record.

Live Chat Reach the support desk directly through live chat on the site. Available for account and terms queries during active support hours.
Email Support Send your terms or account query to our support email. Include your registered account number so we can pull your record immediately.
Help Centre Our help centre covers the most common terms questions — eligibility, wallet rules, account suspension, and dispute steps — before you need to contact us.

Common Questions About Fan Win Terms

These are the questions we hear most from account holders about how our terms work in practice — covering eligibility, wallet rules, account actions, and what to do if something goes wrong.

You must be of legal age in your jurisdiction and located in a region where access to Fan Win is permitted under local law. Eligibility is your responsibility to confirm before registering.

Deposits must come from a wallet — bKash, Nagad, or Rocket — that is registered in your name. Unmatched wallet transactions are held pending verification and may be returned.

We can update the terms and will notify active accounts of any material change. Continuing to use your account after a notification is sent counts as your acceptance of the updated terms.

Contact support immediately through live chat or email. We can place a temporary hold on your account while the access event is reviewed against your login and transaction records.

Write to our support team with your registered email address and account ID. We'll pull your data record and respond in line with the applicable data rules for your region.

Eligibility breaches, use of unregistered wallets, fraudulent activity, or providing false registration details are the primary grounds. We'll notify you if a suspension review is opened on your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.